Privacy Policy

Our Privacy Policy was last updated on August 17, 2011. 

At jameshooklobster.com, we respect our customers and understand that you are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this Privacy Policy to inform you as to what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us. 

As we continue to develop our Website and take advantage of technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. If you have any questions about this policy, you can contact us at info@jameshooklobster.com .

What information do we collect? 

When you order from us, we collect your name, address, email address, phone number, and credit card number with expiration date. We also gather information on the person who will receive any gift you send (e.g., that person's name and address), and we will retain a record of your purchases. 

When you become an jameshooklobster.com registered user, we collect your name, mailing address, email address, password, and password clue (in case you forget your password). This information is gathered to make your shopping experience as a registered user the quickest, and easiest as possible. 

At Checkout, we collect the above information, as well as a credit card number, expiration date and a billing and shipping address. If you are a registered user and have signed in before, that information will be automatically saved in My Account.

What are cookies and do we use them? 

A cookie is a small piece of information sent by a Website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At jameshooklobster.com, we use two kinds of cookies: session cookies and persistent cookies. 

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at jameshooklobster.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping cart. Without the Session ID cookie, you can't add merchandise to your cart and then Checkout. 

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At jameshooklobster.com we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps. 

Cookies can be used by a Website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At jameshooklobster.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it. 

We also use cookies to look at how groups, rather than individuals, use our Website. In our physical stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the Web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at jameshooklobster.com.

How do we use your information? 

We may use your information in a number of ways, including the following: 
  • To improve the content on our Website. For example, we may use cookies to find out which parts of our site or our products are visited most often. 
  • To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.
  • For marketing and promotional purposes. For example, we send out emails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services on our site.
Do we share your information? 

The information gathered may be shared with corporate affiliates of jameshooklobster.com only. These affiliates may chose to send you promotional emails that you are available to opt out of at any time.

What choices do you have regarding the use of your information? 

We provide you with a number of choices regarding our handling of your personal information. 

If you do not want to receive email from jameshooklobster.com and/or do not want us to share your information with unrelated third parties for marketing purposes, please visit My Account then click Edit Profile and uncheck box that states "Newsletter".

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed immediately.

Can I access my information? 

If you are a registered user of jameshooklobster.com, you can update your information. 

Is my information secure? 

Jameshooklobster.com is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

Private account and customer information is located in a database on a secured server behind a firewall; it is not directly connected to the Internet. 

Jameshooklobster.com licenses Secure Socket Layer (128-bit SSL) encryption technology from Comodo CA LTD.

Encryption is a process by which data or information is scrambled while it is in transit to and from jameshooklobster.com web servers. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. Browsers that support 128/256 bit SSL encryption use a public key to encrypt your personal information before sending it to our servers. If your information is intercepted during the data transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it. 

Please feel free to contact us with any other questions regarding our Privacy Policy, and thank you for doing business with jameshooklobster.com.
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